Shipping policy

Shipping Policy

At Velahome, we are committed to delivering your essentials with speed, security, and transparency. Whether you are in Italy, Germany, or the US, we’ve got you covered.

1. Order Processing Time

All orders are processed and prepared for shipment within 1–2 business days. You will receive a notification email with a tracking number as soon as your package leaves our warehouse.

2. Shipping Methods & Delivery Times

We offer reliable shipping options tailored to your location to ensure your order arrives safely.

Shipping Method	Destination	Delivery Time	Cost
Standard Tracked Shipping	Italy, Germany, US	2–5 Business Days	FREE
Premium Express Shipping	Italy, Germany, US	1–3 Business Days	Calculated at Checkout

For our Italian and European customers, we partner with top-tier local carriers to ensure a premium delivery experience.

3. Customs, Duties & Taxes

We believe in a “No Surprise” shopping experience. Velahome is responsible for all tariffs, customs fees, and import taxes. The price you see at checkout is the final price you pay—guaranteed.

4. Real-Time Tracking

Once your order is shipped, you will receive a Tracking Number. You can follow your package’s journey directly on our website or through the official carrier’s tracking portal.

5. Delivery Guarantee

If your order is delayed beyond the estimated timeframe or if there are any issues during transit, our support team is ready to assist you. Your satisfaction is our priority.

Contact Us

Questions about your delivery? Our team is here for you: