Privacy policy

At Velahome, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, purchase from our store, or interact with our services.

1. Information We Collect We collect the following types of information when you interact with our store:

  • Personal Information: Name, email address, phone number, shipping address, and payment information provided during checkout or account creation.

  • Browsing Data: IP addresses, device information, and usage data collected when you visit our website.

  • Payment Information: Securely processed by our third-party payment processors; this sensitive data is not stored by Velahome.

2. How We Use Your Information We use your information for:

  • Order Processing: To process and fulfill your orders, including delivery and payments.

  • Customer Support: To respond to inquiries and process returns.

  • Marketing: With your consent, we may send promotional emails. You can opt out at any time by contacting us at Contact@Velahome.com.

  • Improvement of Services: To analyze user behavior and improve website performance.

3. How We Protect Your Information We implement industry-standard security measures, including encryption and secure payment gateways. However, no method of transmission over the internet is 100% secure.

4. Sharing Your Information We do not sell or rent your personal information. We share data with trusted third parties like Payment Processors and Shipping Providers only to fulfill your orders and operate our business.

5. Cookies and Tracking Technologies We use cookies to enhance your shopping experience and remember your preferences. You can control cookie settings through your browser.

6. Your Rights You have the right to Access, Correct, or Delete the personal data we hold about you. You can also Opt-out of marketing at any time. To exercise these rights, please contact us at Contact@Velahome.com.

7. Changes to This Privacy Policy We may update this Privacy Policy to reflect changes in our practices. Updates will be posted directly on our website.

8. Contact Us If you have any questions about this Privacy Policy, please reach out to us at:

  • Store Name: Velahome

  • Address: Via Realmonte 8001, 00132 Rome, Italy

  • Email: Contact@Velahome.com

  • Phone: +39 339 995 100